The Goodpointchemicals.com online store is managed by Goodpoint Chemicals OÜ (reg. no. 11612456, address: Urda tee 3, Jälgimäe, Saku municipality, 76404 Harju County)

All prices on www.goodpointchemicals.com are in euros and include VAT. Purchases in the Goodpointchemicals.com online store can only be made by registered customers (legal entities). Goods are delivered within Estonia.

Placing an order

Ordering goods from the Goodpointchemicals.com online store is very easy.

To place an order, select the appropriate products and click on ‘Add to shopping cart’.

When you have finished shopping, click on the shopping cart icon on the right and select ‘View shopping cart’. To finalise the order, review your selected items and specify the quantities. If you wish to change the quantities, amend the quantity in the small box and then click on ‘Update shopping cart’. If you wish to remove a product, click on the red X to the left of it.

Using a promotional code

If you have a personal promotional code or a campaign code, enter it in the ‘Coupon code’ field, click on ‘Confirm code’ and make sure that the products to which the discount applies are marked with the discounted price.

Payment for goods

Paying for goods by invoice

You can pay for goods on the basis of an invoice by selecting ‘Bank transfer’. The invoice will then be sent to your e-mail address for payment once the goods have been shipped.

To finalise an order, click on the shopping cart icon next to the menu on the right-hand side of the page and select ‘View shopping cart’.

By clicking on ‘Pay’ you will then be redirected to a page where you will need to fill in your contact details and choose a delivery method (selecting an Itella Smartpost/Omniva/DPD parcel machine or a courier from the drop-down menu).

NOTE! Care must be taken when entering your contact details and choosing a delivery method, as the prompt and problem-free delivery of product depends on the accuracy of this information. The service provider cannot be held liable for orders not being fulfilled due to incorrect information being provided by the customer, or for any consequences arising therefrom.

Once you have filled in the required fields and checked the information, click on ‘Pay’ in the bottom right-hand corner of the page to place your order.

The invoice is sent to the customer for payment once the goods have been shipped. The term for payment is usually seven days.

Once an order has been placed, it is no longer possible to add products to it.

Paying for goods via a bank link

You can also pay right away by using a bank link (SEB, Swedbank, Luminor, Coop, Citadele or LHV). The intermediary is either the respective bank or Montonio Finance UAB.

To pay for your goods, click on the shopping cart icon next to the menu on the right-hand side of the page.

Once you have filled in the required fields and checked the information, click on ‘Pay’ in the bottom right-hand corner of the page to pay for your order.

Payment methods will then be displayed, allowing you to choose from a list of banks to make your payment. You can pay by using the services of Montonio payment solution (Swedbank, SEB, Luminor, LHV, Coop Bank and Citadele).

Choose your preferred payment method by clicking on ‘Pay’ next to the bank’s image.

You will then be redirected to the bank, where you will need to identify yourself and check the payment details, make the payment and then click on ‘Back to merchant’.

Purchase confirmation will be sent to the e-mail address provided.

Once an order has been placed, it is no longer possible to add products to it.

Payment options

You can pay for goods on the basis of an invoice by selecting ‘Bank transfer’. The invoice will then be sent to your e-mail address for payment by bank transfer once the goods have been shipped.

You can pay immediately via a bank link by selecting your preferred bank (SEB, Swedbank, Luminor, Coop, Citadele or LHV). The intermediary is either the respective bank or Montonio Finance UAB.

When paying via a bank link, be sure to click on ‘Back to merchant’ in the bank after making your payment so that the information about the payment is automatically forwarded to our system.

Delivery

When making a purchase from the Goodpointchemicals.com online store, you can choose one of three different delivery methods:

Courier – delivery fee of €7, DPD courier €6,90. Free delivery within Estonia on purchases of €60 or more. Goods are dispatched within four working days.

DPD parcel machine – delivery fee of €2.50. Free delivery within Estonia on purchases of €60 or more. Goods are dispatched within four working days. Goods usually arrive at DPD parcel machines the day after a parcel is dispatched. DPD sends you an SMS notification with a door code once the parcel has reached your selected parcel machine.

Itella SmartPOST parcel machine – delivery fee of €3.90. Free delivery within Estonia on purchases of €60 or more. Goods are dispatched within four working days. Goods usually arrive at SmartPOST parcel machines the day after a parcel is dispatched. SmartPOST sends you an SMS notification with a door code once the parcel has reached your selected parcel machine.

Omniva parcel machine – delivery fee of €3.90. Free delivery within Estonia on purchases of €60 or more. Goods are dispatched within four working days. Goods usually arrive at Omniva parcel machines the day after a parcel is dispatched. Omniva sends you an SMS notification with a door code once the parcel has reached your selected parcel machine.

Claims and returns

The right to return goods and submit claims does not apply if the buyer is a legal entity.

Confidentiality

Goodpoint Chemicals OÜ does not distribute the buyer’s personal data to third parties, with the exception of the information necessary for the provision of delivery services. The buyer’s e-mail address is used to send order information, and at some point a one-off e-mail may be sent seeking feedback.

The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed their wish to receive newsletters and offers by entering their e-mail address on the website and if they have informed us of their wish to receive direct mail notifications.

The buyer can cancel the offers and newsletters being sent to their e-mail address at any time by notifying us by e-mail or by following the instructions in e-mails containing offers.

Data stored in the online store ordering environment are treated as confidential information.

Resolution of disputes

These terms and conditions and sale & purchase order agreements take into account the legislation of the Republic of Estonia. Any disputes are resolved by way of negotiations in the interests of the client in order to find the best possible solution.

If the buyer has any complaints about the Goodpointchemicals.com online store, these must be e-mailed to minnamai@gpc.ee or submitted by calling +372 5627 5636 (9:00-17:00 Monday-Friday).

If the buyer and Goodpoint Chemicals OÜ are unable to resolve the dispute by agreement, the buyer may turn to the Consumer Disputes Committee. This committee is a body of the Consumer Protection and Technical Surveillance Authority, which is located at Pronksi tn 12, 10117 Tallinn, telephone: +372 620 1707, e-mail address: info@tarbijakaitseamet.ee. Its procedural terms can be viewed and applications submitted here. The committee is competent to resolve disputes arising from an agreement entered into between a buyer and Goodpoint Chemicals OÜ. The reviewing of the buyer’s complaint by the committee is free of charge. The buyer may also present their case on the European Union’s consumer dispute resolution platform here.

Additional information

Goodpoint Chemicals OÜ reserves the right to amend the content, prices and systems of the online store.

Additional information about products, delivery, payment terms and more can be obtained by calling +372 5627 5636 or e-mailing minnamai@goodpointchemicals.com.